FAQ

The applicable period of the cancellation fee differs between the normal period and the period of the event as defined by the hotel.

(1) Normal Periods (Excluding Cancellation Periods)
Please notify us of any cancellations at least two days prior to your check-in date. Cancellation fees will apply after that point.
Cancellation fees are as follows: 100% of the room rate for no-shows (without prior notice), 80% of the room rate for cancellations on the day of check-in, and 20% of the room rate for cancellations made the day before check-in. *For group reservations of 10 or more guests, please contact the hotel at Contact us.
(2) During Event Periods
Cancellation fees during the event period are 100% of the room rate for no-shows (without prior notice) and cancellations made on the day of arrival or within 7 days prior to arrival; 50% of the room rate applies for cancellations made between 8 and 60 days prior to arrival.
The “event period” refers to the period during which large-scale events (such as fireworks displays, concerts, sporting events, expositions, and other similar events) are held in the vicinity of the hotel.
The specific dates for this period are determined by the hotel and announced in advance.

Minors (under 18 years of age) who wish to stay at the hotel alone are required to submit a written consent form from a person with parental authority.
Please download the "Agreement for Minor's Accommodation" form from here, fill it out and seal it in advance, and bring it with you on the day of your stay.
We may also need to verify your identity with an official ID card.

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FAX: 03-6632-8982

Check-in time is 14:00 and check-out time is 11:00.
（Check-in time is 14:00 and check-out time is 11:00. (The above may differ depending on the accommodation plan and contract.)

Check-out time is normally 11:00 a.m., but can be extended up to 14:00 p.m. (depending on the plan). (Check-out time varies depending on the accommodation plan.)
An additional fee of 2,200 yen (tax included) per room per hour will be charged for the extension.
Please contact the front desk in advance if you wish to extend your stay. (Please note that we may decline your request if the room is fully occupied. Please understand this in advance.)

Your own luggage delivered to the hotel will be kept in custody and handed over upon your arrival.
When sending your luggage to the hotel, please indicate your name (name of reservation) and check-in date on the shipping slip to ensure smooth delivery.
However, we are not responsible for the safekeeping of valuables or breakables. Please understand this in advance.
Please send your luggage to the following address.
Address: 2-10-2 Kaminarimon, Taito-ku, Tokyo 111-0034
TEL: 03-6632-8981
We can also ship your luggage from the hotel. Please feel free to contact us.

If your room is ready, you may be able to check in before 14:00.
Please ask at the front desk.
(Please note that we may decline your request if the room is full. Please understand this in advance.)

Children of elementary school age and younger may stay at no extra charge if they sleep with a person in the same room. (Meals are not included.).
Children of junior high school age and older are charged the same rate as adults.
There is no child charge.

We are sorry, but we do not allow pets to stay at our hotel.
However, we do not have any restrictions on guide dogs and service dogs.

Room charges must be paid at the front desk upon check-in.
If payment is to be made by someone other than the guest, payment must be made prior to check-in. Please be sure to contact the hotel in advance.
Various credit cards such as VISA and MASTER are accepted.

Free Internet access via Wi-Fi and wired LAN is available at all Guest Roomslocations (excluding some Guest Roomslocations). Please bring your own computer or other devices, as they are not provided at Guest Rooms.

With the exception of some Guest Rooms, we carry them at all Guest Rooms.

Sorry, no parking is available.

We offer a buffet-style meal featuring both Japanese and Western cuisine.
Our menu focuses on ingredients sourced from Tokyo and traditional Edo-era downtown Asakusa dishes, and includes teppanyaki noodles prepared right in front of you and fried eggs made with Tokyo-grown eggs.

Sorry, we do not offer room service.