November 25, 2025
To All,
Fujita Kanko Co., Ltd.
[Apology and News] Regarding the Leak of Customer Information
It was confirmed that notifications directing customers who had made reservations at “ Hotel Gracery Asakusa (Tokyo)” (hereinafter “the facility”), operated by Fujita Kanko Co., Ltd. (Headquarters: Bunkyo Ward, Tokyo; Representative Director and President and CEO: Nobunori Yamashita; hereinafter “the Company”), to a phishing site (*) had been sent. However, following an investigation, it was determined that the information of some customers who had made reservations at the facility had been compromised.
We sincerely apologize for the significant inconvenience and concern this has caused our customers and all other affected parties.
On Friday, November 21, following a report from a customer to our facility via Contact us, we confirmed that a portion of the Overseasonline reservation site (hereinafter referred to as “the reservation site”) had been compromised Access & Directions, and that notifications redirecting some customers to a phishing site had been sent.
Furthermore, the investigation confirmed that a cyberattack resulted in unauthorized access to the reservation site, leading to the leak of some customers’ personal information.
Following the incident, our company immediately changed login passwords and conducted security checks on our computers.
Please note that, as of now, there have been no reports of financial losses.
*A “phishing site” refers to a fake website that impersonates a real website in order to fraudulently obtain personal or financial information using deceptive methods.
- Information that has been leaked or is at risk of being leaked
Eligibility: This offer applies to guests who made a reservation at our facility through this booking site between November 19, 2024, and November 20, 2025.
Information fields: Name, phone number, reservation date, reservation number
- For some customers, their address, email address, credit card information, payment information, nationality, and other details may have been accessible, and we are currently investigating the matter.
We are still investigating the matter in detail. We will report back promptly as soon as we confirm any new facts.
- Our Response
・For customers covered by item 2 above, we have been contacting them sequentially since Friday, November 21 to provide an explanation and offer our apologies. We will continue to address this matter through the contact form at Contact us.
・We have completed our report to the Personal Information Protection Commission today.
・We have been implementing daily password changes for some time now, and we will continue to do so while also strengthening employee training.
・We will work to prevent a recurrence and restore trust by investigating the cause in coordination with relevant organizations and implementing the necessary measures.
・If you receive a suspicious message, please do not Access & Directionsthe URL link provided, and carefully check the payment method details listed on your reservation confirmation. In the unlikely event that you are asked to make a payment other than the one specified on your reservation confirmation, please contact our customer service desk. We appreciate your cooperation in this matter.
We would like to once again offer our sincere apologies for any inconvenience and concern this may have caused our customers and all other parties involved.
- Contact usNext
Please direct any Contact usregarding this matter to the contact point listed below.
Fujita Kanko Co., Ltd. Customer Service Desk
Phone Number: 03-5981-7784
Reception Hours: 10:00 a.m. to 6:00 p.m. (weekdays) End