FAQ

(1) Normal Period (excluding the cancellation period)
Please notify us of any cancellations at least two days prior to your scheduled check-in date. Cancellations made after this deadline will incur a cancellation fee.
Cancellation fees are as follows: 100% of the total room charge for no-shows (without prior notice); 80% for cancellations on the day of check-in; and 20% for cancellations made the day before check-in. *For group reservations of 15 or more guests, the cancellation fee is 10% for cancellations made 9 days or more prior to check-in.
(2)During Event Periods
Cancellation fees during event periods are 100% of the room rate for no-shows (without prior notice) and cancellations made on the day of arrival, and 50% of the room rate for cancellations made between 7 days and 8 days prior to arrival.
“Event periods” refer to periods when large-scale events (such as fireworks displays, concerts, sporting events, expositions, and other events) are held in the vicinity of the hotel.
​These periods are determined by the hotel and announced in advance.

To make a reservation, please click the "Reservations" button in the upper-right corner of the page.

You can also make a reservation by clicking “Accommodation Reservations” in the center of the page.
Select your hotel, enter your check-in date, number of nights, number of guests, and other details, then click “Search.” Available accommodation plans will be displayed.

Reservations are typically available starting 6 months before your stay, but this may vary depending on the hotel's availability. For stays outside the period when online reservations are accepted, please call us at Contact us.

Depending on availability, we may accept same-day reservations on certain days. Even if there are no same-day rooms available online, please call the hotel directly at Contact us—we may be able to arrange a room for you.

Customers who have registered as "Repeat Customers" for online reservations must enter their email address and password on the screen below to log in. Customers who have not registered can make a reservation by choosing either to register as a member or to make a reservation without registering.

It’s possible that the email address you entered during the booking process was incorrect. If you’d like to confirm your reservation or cancel it, please call the hotel where you made the reservation or contact us here, and we’ll look into your reservation.
If you’re contacting us via Contact us, please provide your name, phone number, booking date, and reservation number.
Please note that depending on your internet connection, it may take some time for the email to arrive. Please wait a while and then check your inbox again.

We apologize, but we do not accept requests to be placed on a waiting list. We do not notify guests via email at Newswhenever a cancellation occurs, nor do we offer a service that automatically books a reservation for you. We ask that you check room availability yourself.

For standard room rates, a credit card number is not required at the time of booking. However, please note that for certain room rates, advance online payment by credit card is required.

Washington HotelPlease make your reservation using the link below.

Washington HotelOfficial Website

Please click the “Book a Stay” button in the upper right corner of the hotel’s booking page at Home, then click the “Confirm, Change, or Cancel Reservation” menu. After entering your reservation number and email address, you can make the necessary changes.
If you have registered as a “Returning Guest” for online reservations, simply log in with your registered email address and password to view a list of your reservations.

Messages such as “The reservation number is invalid,” “No matching reservation was found,” and “Please verify your email address” appear.

This message appears if your reservation number or email address is incorrect, if the hotel you booked is different, or if the reservation has already been canceled. Please check your information again. Please note that the "-" in the reservation number cannot be omitted.

If the error persists, it’s possible that you entered the wrong email address when making your reservation. In this case, you won’t be able to check or cancel your reservation online. Please contact us atContact usor call the hotel where you made your reservation.

Your reservation number is included in the reservation confirmation email sent to you upon completion of your reservation. Please check that email.
If you have lost your reservation confirmation email or were unable to receive it due to an incorrect email address or other error, please contact the hotel where you made your reservation to inform them that you did not receive your reservation number. You can do so via the hotel’s Contact usform or by phone.

At the hotel front desk, you can check in by providing your name or filling out a registration card, so a reservation number isn’t strictly necessary; however, having a copy of your reservation number will make the process smoother and more reliable.
It’s also a good idea to print out your reservation confirmation email and bring it with you for added peace of mind.

The cancellation fee rate, based on the total accommodation cost, varies depending on how many days prior to your scheduled stay you notify us of the cancellation . Additionally, the periods during which cancellation rates apply differ between event periods and regular periods, so please check here for details. (During regular periods, the cancellation fee is 20% if notified the day before your stay, 80% if notified on the day of your stay, and 100% if no notice is given.) Please note that some accommodation plans may have separate cancellation policies. In such cases, we will inform you of these details at the time of booking.

Accommodation rates are set daily by each individual property based on factors such as the day of the week and availability.
Please note that rates are subject to change depending on factors such as occupancy levels.

We offer a variety of discounted rates and special plans on our website.
However, please note that these special plans may be sold out, and depending on room availability, we may not be able to offer them on certain days, so online reservations are not always the cheapest option.

On this website, you cannot make reservations for stays using various discount coupons, special-rate coupons, or complimentary tickets. If you wish to use these, please make your reservation by phone or through the dedicated website, in accordance with the terms and conditions of each service. Please note that the discounted rates and benefits offered online cannot be combined with other discount coupons, special-rate coupons, or complimentary tickets.

Depending on the hotel or accommodation plan, some may have specific rates for children. In such cases, we will ask for the number of children when you make your reservation.
Even at hotels that do not have specific children’s rates, children may stay in the same room with their parents or guardians at no additional charge.
However, amenities such as toothbrushes and towels will be provided only for the number of guests the room is rated to accommodate.
Additionally, for plans that include meals, children’s meals are not included. We do not provide extra beds, so if you need an additional bed, please book an extra room.

The rates displayed when making a reservation on this page ( Home) are "per room" (the total for the number of guests listed under " Guest Rooms"). The rate for a single room is for one person, and the rate for a twin or double room is for two people. The rate remains the same even if you are the only guest in a twin or double room.
Depending on the plan, the rate per person may also be listed.

You will be asked to pay your room charges at the front desk when you check in at the hotel. In addition to cash, we accept credit cards.
If someone other than the guest is paying, payment must be made before check-in, so please be sure to contact the hotel in advance.
Please note that, depending on the room plan, some may allow for advance credit card payment at the time of booking.

For a list of frequently asked questions and answers regarding the Fujita Kanko membership program “THE FUJITA MEMBERS” points service, please visit the “THE FUJITA MEMBERS” page at Home.

"THE FUJITA MEMBERS" HomePage: Information on Member Services

As of April 10, 2022, the Fujita Kanko Group Members Card WAON has discontinued the accumulation of points and the point redemption service on the Fujita Kanko Group website at Washington Hotel.
https://the-fujita-members.fujita-kanko.co.jp/ja/information/former-service-terminated_20220411

For WHG Hotels' guest membership program, please use the newly launched "THE FUJITA MEMBERS."
About THE FUJITA MEMBERS