FAQ

Check-in time is 15:00 and check-out time is 12:00.

Check-in time is from 3:00 p.m.
Early check-in is available from 1:00 p.m., with an additional charge of 22,000 won (tax included) per room per hour. Please contact the front desk in advance to request this service. (Please note that we may decline your request if the room is fully occupied. Please understand in advance.)

The front desk is open 24 hours, but please contact us if your arrival is after 24:00.

Check-out time is usually 12:00 p.m., but can be extended up to 14:00 p.m. (depending on reservation conditions).
(Check-out time varies depending on reservation conditions.) An additional charge of 22,000 won per room per hour will be incurred for the extension.
Please contact the front desk in advance if you wish to extend your stay. (Please note that we may decline your request if the room is fully booked. Please understand in advance.)

The hotel has a self-cloakroom service, which you can freely use before check-in and after check-out.
Please note that the service is free of charge on the day of check-in, but after 24:00, a charge of 22,000 won per day will be incurred.
If there is no space in the self-cloakroom, please ask the front desk staff for assistance.

If you made your reservation through the hotel’s official Homepage, please cancel at least two days prior to your check-in date. Cancellations made after that will incur a cancellation fee . The cancellation fee is 100% of the room rate for no-shows (without prior notice) and cancellations made the day before check-in.
*For group reservations of five or more rooms , please contact the hotel at Contact us.

Children under 13 years of age may stay for free, provided they are accompanied by a parent or guardian, up to a maximum of one child per room. However, amenities such as bottled water and towels will be provided only for the number of guests specified in the room’s occupancy limit. Additionally, meals for children are not included in meal-inclusive plans.

We are unable to process changes or cancellations for reservations made through the dedicated hotel booking site.
To make a change or cancellation to your reservation, please use the website you used to make the reservation.
Additionally, please contact the dedicated hotel booking site directly regarding Contact usand other similar sites.

You cannot change or cancel a reservation made through a travel agency. Please contact the travel agency where you made the reservation at Contact us.

Hotel Gracery SeoulSmoking is prohibited throughout the entire Guest Rooms. Guests who wish to smoke are asked to use the smoking area located in the 11th-floor lobby.

Guest RoomsSince quantities are limited, we cannot guarantee availability, but we will do our best to accommodate your request.
Please let us know when making your reservation, either by phone or through the contact form.

Unfortunately, we do not have any beds available. If you need a bed, please reserve an additional room.

Free Wi-Fi and wired LAN internet access is available throughout the Guest Rooms. Please bring your own computer or other devices, as none are provided at the Guest Rooms.

We apologize for the inconvenience. We do not have connecting rooms at our hotel.

Any luggage sent directly to the hotel will be held for you and delivered upon your arrival.
Please contact us in advance.
When sending luggage to the hotel, please clearly indicate your name (as it appears on the reservation), check-in date, and contact information on the shipping label to ensure a smooth delivery.
Please note, however, that we cannot be held responsible for the safekeeping of valuables or fragile items. We appreciate your understanding.
Please send your luggage to the address below.
12, Sejong-daero 12-gil, Jung-gu, Seoul, 04526 Republic of Korea Hotel Gracery Seoul 11F Front Desk
TEL +82-2-6936-0100 (Main) TEL +82-2-6936-0111 (Direct Reservation Line)
* Please note that we are unable to ship luggage from the hotel.

The hotel cannot deliver (ship) luggage.

If you are a guest staying at the hotel, you may bring your guide dog or service dog with you when using all of the hotel’s Restaurantand other facilities. Please let us know when you make your reservation.

Minors must submit a written consent form from their legal guardian and a copy of the guardian’s ID in advance. Please contact us at Contact usregarding the consent form when making your reservation.
*Staying together is permitted only for guests of the same sex.

Please use the consent form below.

Consent form for accommodation of minors

・Standard Terms (excluding the cancellation period)
Please notify us of any cancellations at least two days prior to your check-in date. Cancellations made after that will incur a cancellation fee.
The cancellation fee for a no-show (failure to notify us) is 100% of the total room charge.
*For group reservations of 5 rooms or more, please contact the hotel at Contact us.

Please contact the concierge desk.

★Information on the 11th-Floor Concierge Desk★
Our concierge team is here to help ensure you have a more enjoyable and comfortable stay.
➡ Taxi arrangements and reservations
➡ Directions to the airport Access & Directions
➡ Information on nearby shopping and sightseeing
➡ Information on Restaurant

⏰Opening hours: 9:00 AM - 6:00 PM
📍Location: 11th floor Concierge Desk 🌐Languages ​​spoken: Korean, English,日本語

Please feel free to contact us.

Please contact the hotel in advance to let us know if you would like to use the room.

Unfortunately, it is not available in the museum.

Yes, we have some available on the 11th floor.
If you'd like some hot water, please use the electric kettle in the Guest Rooms.

Yes, there is a coin-operated laundry facility on the 11th floor.
(KRW 5,000 per use of a washing machine or dryer / KRW 500 per detergent packet)
Additionally, if you bring the laundry bag provided at Guest Roomsalong with the laundry ticket to the front desk, you can use the dry cleaning service on business days only.
For more details, please contact the front desk at Contact us.

Guest RoomsYou can adjust the temperature using the control panel inside the room.
In addition, if you wish, we offer portable air conditioners and space heaters for rent at the front desk.
*Please note that heating is not available during the summer, and air conditioning is not available during the winter.

All Guest Roomsare located inside the bathroom.

All Guest Roomshave been installed.

The outlets available are Korean SE type (220V), Type A (110V), and USB ports (2.0 and 3.0).
However, due to differences in voltage compared to Japan,
please note that you will not be able to use electrical appliances such as curling irons, hair straighteners, or hair dryers.
*[110V], [USB Ports] ▶ For laptop and cell phone charging only
Hair dryers are located inside Guest Rooms,
Hair straighteners are located inside Guest Rooms.
Hair straighteners are available for free rental at the front desk, so please feel free to ask.

For more information, please refer to the link.

Available at “ Restaurant” on the 11th floor.
Adults (ages 13 and older): 24,200 won [tax included]
Children (37 months or older to under 13 years old): 16,500 won [tax included]
36 months and younger: Free
Hours: 7:30 AM – 10:00 AM (Last admission 30 minutes before closing)

No arrangements are made at the hotel. We can provide information on nearby bus stops.

Address] 〒04526
서울특별시 중구 세종대로12길 12, 11F
12, Sejong-daero 12-gil, Jung-gu, Seoul
12, Sejong-daero 12-gil, Jung-gu, Seoul
Transportation】 Subway Line 1
Subway Line #1 City Hall Station, Exit #7, 3 min. walk
Escalators are located at Exit 1 and elevators are located at Exit 2 and 9.
Subway Line 4 Hoehyeon Station, Exit 6, 6 min. walk
Subway Lines 1 and 4, Airport Railroad (AREX) Seoul Station, Exit 1, Exit 3, 10 min. walk

[Using the Limousine Bus]
We do not accept reservations for the limousine bus from the airport to the hotel.
Please purchase your ticket directly at the limousine bus counter at each airport. Travel times and fares are as follows.
◆ Incheon Airport: 17,000 won
·Route 6001: Get off at Namdaemun Market (approx. 1 hour 30 minutes) and walk 5 minutes.
·Route 6005: Get off at Shinhan Bank (approx. 1 hour 20 minutes) and walk 3 minutes.
·Bus No. 6015: Get off at Namdaemun Market (approx. 1 hour 30 minutes) and walk 5 minutes.
For more details, please refer to the URL below. ( Homepage for Incheon International Airport)
https://www.airport.kr/ap/ja/tpt/busRouteList.do

*The limousine bus service from Gimpo Airport has been suspended for a while to prevent the spread of the new coronavirus.

For more information, please refer to the link.

Route from the hotel to City Hall Station
Route from the hotel to Seoul Station
Route from the hotel to Hoehyeon Station

For more information, please refer to the link.

Route from the hotel to Myeongdong Shopping Street

Room charges must be paid at the front desk upon check-in.
If payment is to be made by someone other than the guest, payment must be made prior to check-in.
Please be sure to contact the hotel in advance.
The following credit cards are accepted
MasterCard / Visa / American Express / JCB / Diners Club / BC / UnionPay

*If you are paying by check, we will place a provisional charge on your credit card until we can confirm that the check is valid.

We apologize, but we do not accept bank transfers from Overseas.

We currently support 15 currencies, including USD, JPY, EUR, and CNY.
You can use this service at the currency exchange machine (WOW PASS) located on the first floor. For more details, please contact the front desk at Contact us.