FAQ

Check-in time is from 15:00.
If you wish to check-in before that time, there will be an additional charge of NT$600 per hour per room (tax not included) starting from 13:00.
Please ask at the front desk if you wish to check in.
(Please note that this service may not be available when the room is full. Please understand in advance.)

The front desk is open 24 hours a day. However, if you are arriving late or after 10:00 p.m., please contact the front desk,
If you are arriving later than 10:00 p.m. or later than 10:00 p.m., please contact the front desk.

Check-out time is normally 12:00 p.m., but can be extended up to 15:00 p.m. (depending on the room plan). (Check-out time varies depending on the accommodation plan.)
(Check-out time differs depending on the room plan.) An additional fee of NT$600 per hour (excluding tax) will be charged for the extension. Please contact the front desk in advance if you wish to extend your stay. (Please note that this service may not be available when the room is fully booked. Please understand this in advance.) Please feel free to ask at the front desk.

Luggage can be checked in at the front desk.
Please note that we may refuse to accept your baggage depending on the number and details of your baggage and the storage period. Please understand this in advance.

Room charges must be paid at the front desk upon check-in, unless the room charge has been paid in advance.
If payment is to be made by someone other than the guest, payment must be made prior to check-in.
Please be sure to contact the hotel in advance.

Children under 6 years of age may sleep with a maximum of 2 children per room.
There is no child charge for this service.
If a child sleeps with a person in the same room, he/she may stay at no additional charge.
However, towels and other amenities will be provided only for the number of guests in the room.
In addition, meals for children are not included in the meal plan.

Only children under 6 years old are allowed, maximum 2 children per room.

No children's rates are available; children 6 years old and up (including 6 year olds) stay under the same conditions and at the same rates as adults.

If you need to change or cancel a reservation made through a dedicated hotel booking site, please contact the site you used. The hotel cannot assist with this, so please refrain from contacting us directly (by any means).
Please contact the dedicated booking site you used, such as Contact us.

We are unable to change or cancel reservations made through a travel agency.
If you wish to change or cancel your reservation, please use the travel agency you used to make the reservation.

Hotel Gracery TaipeiSmoking is prohibited throughout the entire facility, including Guest Rooms. A fine of 5,000 TWD will be imposed for smoking indoors.

Guest RoomsSince quantities are limited, we cannot guarantee availability, but we will do our best to accommodate your request. Please let us know your preference when making a reservation at
—either by phone or through the contact form.

Unfortunately, we do not have any beds available. If you need a bed, please reserve an additional room.

Yes, we have two connecting rooms available in the hotel.

Your own luggage delivered to the hotel will be kept in custody and handed over to you upon your arrival.
When sending your luggage to the hotel, please indicate your name (name of reservation) and check-in date on the shipping slip to ensure smooth delivery.
If we cannot confirm the name of your reservation, we may refuse to accept your baggage. Please understand this in advance.
We are not responsible for storing valuables or breakables. Please understand this in advance.
We also do not accept payment on delivery.

Please send your luggage to the following address
No. 89, Section 2, Zhongxiao East Road, Zhongzheng District,Taipei City , Taiwan (Hotel Gracery Taipei)
TEL +886-2-2322-0111 (Main) +886-2-2322-0115 (Direct Reservation)

We only accept shipments with payment on delivery. Please note that we may refuse to accept some shipments depending on the number of pieces or details of the shipment. Please understand this in advance.

If you are a guest staying at the hotel, you may bring your guide dog or service dog with you when using all of the hotel’s Restaurantand other facilities. Please let us know when you make your reservation.

An additional charge of NT$600 per hour (excluding tax) will be incurred for extensions.
Please contact the front desk in advance if you wish to extend your stay. (Please note that we may decline your request if the room is full. Please understand this in advance.) Please feel free to ask at the front desk.

Minors must submit a parental consent form and a copy of their parent’s or guardian’s ID in advance. Please contact us at Contact usregarding the parental consent form when making your reservation.

Please use the consent form below.

>Consent Form for Accommodation of Minors

Changes or cancellations can be made free of charge up to the day before the check-in date (excluding the day of arrival). However, if cancelled on the day of check-in, a penalty of 80% of the first night's room charge will be charged. In the event of a no-show for no reason, 100% of the first night's room charge will be charged.

Please contact the front desk or concierge desk.
Please note that we may not be able to meet your request depending on the situation on the day.
Please understand in advance.

Unfortunately, it is not available in the museum.

Yes, we are available on the 3rd floor.

Yes, there is a laundromat on the 3rd floor. (40 TWD per time for washing machine, 10 TWD per time for 10 minutes for clothes dryer, detergent and fabric softener sold at the front desk - 10 TWD each)

Please contact the front desk or concierge desk.

Baby guards are available. Please ask at the front desk on the day of your stay.

It can be adjusted on the control panel in your room.

It is located in the bathroom.

The plugs installed in the rooms are 110V, and there is also a USB port for charging.

No arrangements are made at the hotel. We are currently arranging for a flat rate cab to the airport (paid upon drop-off).

No arrangements are made at the hotel.

Check-out time is normally 12:00 p.m., but can be extended up to 15:00 p.m. (depending on the room plan).
(Check-out time varies depending on the accommodation plan.) (Check-out time differs depending on the room plan.) An additional fee of NT$600 per hour (excluding tax) will be charged for the extension.
Please contact the front desk in advance if you wish to extend your stay. (Please note that this service may not be available when the room is fully booked. Please understand this in advance.) Please feel free to ask at the front desk.

Room charges must be paid at the front desk upon check-in, unless the room charge has been paid in advance.
If payment is to be made by someone other than the guest, payment must be made prior to check-in.
Please be sure to contact the hotel in advance.

We accept the following credit card companies
MasterCard ・VISA ・American Express ・JCB
Diners Club

No children's rates are available; children 6 years old and up (including 6 year olds) stay under the same conditions and at the same rates as adults.

We apologize, but we do not accept bank transfers from Overseas.