FAQ

There is a lounge on the 3rd floor of the hotel, reserved exclusively for guests.
It is open 24 hours a day, and we offer beverages such as coffee.
*Please note that beverages are not served between midnight and 5:00 a.m.
Lounge Use Policy / LOUNGE USE POLICY

Minors (under 18 years of age) who wish to stay at the hotel alone are required to submit a written consent form from a person with parental authority.
Please download the "Agreement for Minor's Accommodation" form from here, fill it out and seal it in advance, and bring it with you on the day of your stay.
We may also need to verify your identity with an official ID card.

[Email Address]
FAX: 03-6858-1020

Check-in: 2:00 PM / Check-out: 11:00 AM
(Times may vary depending on the accommodation plan or contract.)

Extensions are available until 2:00 p.m. at the latest.
The extension fee is 1,500 yen (tax included) per person per hour.

*Please note that depending on room availability, we may not be able to accommodate your request for an extension. We appreciate your understanding.

We will store your items at the front desk on the 3rd floor.
However, we cannot accept valuables or fragile items.

At the Gracely Hotel chain, we require payment of the room rate in advance.
For reservations requiring on-site payment, please pay at check-in using cash, a credit card, or certain electronic money or QR payment methods.

*We only accept one-time payments by credit card.

Please be sure to include your check-in date and the guest’s name (the name of the person who made the reservation), and send it to the following address:

, 104-0061 7-10-1 Ginza, Chuo-ku, Tokyo Hotel Gracery Ginza(Attn: Front Desk)
Staying on ●/●, Mr./Ms. ●●
TEL 03-6686-1000

*Please provide the guest's name (the name of the person who made the reservation) clearly.
*We do not accept shipments marked "pay on delivery" or cash-on-delivery.
*We cannot store valuables or fragile items.

The front desk offers delivery services through Yamato Transport, Sagawa Express, and Airporter.
For more details, please Contact usto our front desk staff.
We also sell cardboard boxes and plastic covers at the front desk.

Children (ages 0–12) may stay in the same bed as a parent or guardian at no charge, limited to one child per bed.
If a child requires a separate bed from their parent or guardian, the standard rate will apply.

We do not allow guests to stay with pets.
However, there are no restrictions on guide dogs and service dogs.

Please visit the Tokyo Metropolitan Tax Bureau's page at Home.

We provide shampoo, conditioner, body wash, hand soap, and a coffee and tea set.
(To help reduce plastic waste, other items such as toothbrushes, hairbrushes, and skincare sets are available at the amenity bar in the lobby.)

Please click here for detailed information on amenities.

You can watch NHK General TV, NHK Educational TV, and CNN for free.
In the ReFa Room, you can watch “Takarazuka Sky Stage,” a channel dedicated to the Takarazuka Revue.
Takarazuka Revue Specialty Channel | Takarazuka Sky Stage

All rooms are equipped with free Wi-Fi.

All rooms are equipped with negative-ion hair dryers.
The ReFa Rooms and the Executive Floor are equipped with ReFa BEAUTECH DRYERS.

Pajamas are provided in every room.

These items are not provided in the rooms.
We have some available for loan, so if you need one, please contact the front desk at Contact us.

All rooms are equipped with humidifiers featuring Plasma Cluster technology.

The applicable period of the cancellation fee differs between the normal period and the period of the event as defined by the hotel.

(1) Normal Conditions (Excluding the Cancellation Period)
Please notify us of any cancellations at least two days prior to your check-in date. Cancellation fees will apply after that point.
Cancellation fees are as follows: 100% of the room rate for no-shows (without prior notice); 80% of the room rate for cancellations on the day of check-in; and 20% of the room rate for cancellations made the day before check-in. *For group reservations of 10 or more guests, please contact the hotel at Contact us.

(2) During Event Periods
Cancellation fees during event periods are as follows: 100% of the room rate for no-shows (without prior notice) and cancellations made 7 days or less before check-in; 50% of the room rate for cancellations made between 8 and 60 days before check-in.
“During event periods” refers to periods when large-scale events (such as fireworks displays, concerts, sporting events, expositions, and other events) are held in the vicinity of the hotel.
​The hotel determines these periods and will announce them in advance.

We have a partnership with “NPC24H Strata Ginza Parking,” located in the same building.
Hotel guests (1 night): 2,500 yen / Use outside of hotel check-in/check-out hours: 400 yen per 30 minutes

*Please note that this is not a hotel-exclusive parking lot, so it may fill up with general visitors (the hotel does not accept advance reservations). If the lot is full, we will direct you to another parking lot in the vicinity.
　

We do not accept reservations for parking.
If the parking lot is full, we will direct you to another parking lot.

The rate for one night (24 hours) is 2,500 yen.
If your stay exceeds 24 hours, you will be charged 400 yen for every 30 minutes.

Here are the size restrictions for the affiliated parking lot “NPC24H Strata Ginza Parking” located in the same building.
● Standard vehicles… Length: 5,300 mm, Width: 2,000 mm, Height: 1,550 mm, Weight: 2,500 kg
● High-roof vehicles… Length: 5,300 mm, Width: 2,000 mm, Height: 2,000 mm, Weight: 2,500 kg

Vehicles that exceed the size limit cannot be stored.
Even if the vehicle registration certificate indicates that the vehicle is within the allowed size range, if the actual dimensions exceed the storage capacity,
the service cannot be used.

For more details, please visit the official website.
Strata Ginza Parking

We are open from 7:00 AM to 10:00 AM at "SAKURA" ( Restaurant) on the 3rd floor.
*Last entry at 9:30 AM

All seating areas are non-smoking.
The smoking booth is located at the back of the lounge reserved for hotel guests.