FAQ

Minors (under 18 years of age) who wish to stay at the hotel alone are required to submit a written consent form from a person with parental authority.
Please download the "Agreement for Minor's Accommodation" form from here, fill it out and seal it in advance, and bring it with you on the day of your stay.
We may also need to verify your identity with an official ID card.

Parental Consent Form for Minors ( English)

Send to】】 【Send to
FAX: 06-7639-9930

Check-in time is 14:00 and check-out time is 11:00.

If your room is ready, you may be able to check in before 14:00.
In this case, an additional fee will be charged. Please ask the front desk for details.
(Please note that we may refuse in case of full occupancy. Please understand this in advance.)

Please feel free to ask at the front desk. After check-out, you can use the self-service cloakroom (free of charge). With a special checkroom card (card key), you can leave your suitcases and other belongings in the checkroom.
Hours of use: After check-out, until 6:00 p.m. on the day of check-out
Number of suitcases that can be left in the cloakroom: 45 suitcases

Any luggage sent directly to the hotel will be held for you and delivered upon your arrival.
To ensure smooth delivery, please clearly indicate your name (as it appears on your reservation) and check-in date on the shipping label when sending luggage to the hotel.
Please note, however, that we cannot accept responsibility for the safekeeping of valuables or fragile items. Additionally, we cannot accept shipments sent cash on delivery.
Please send your luggage to the address below.
1-4-4 Motomachi, Naniwa-ku, Osaka City, Osaka 556-0016 Hotel Gracery Osaka Namba c/o Front Desk TEL 06-7639-9933
We can also ship your packages from the hotel. Please feel free to ask at the front desk, where we will handle your shipping requests.

Lodging tax has been imposed since January 1, 2017.
*The tax rate has changed since September 1, 2025.
Tax rate, per person, per night,
Those whose room charge is less than 5,000 yen: No tax
Room rates of 5,000 yen or more but less than 15,000 yen: 200 yen
Room charge is between 5,000 yen and 15,000 yen, but less than 20,000 yen: 200 yen
400 yen ・Cost of stay is 20,000 yen or more: 500 yen
The amount excluding consumption tax is applicable.

Room charges must be paid at the front desk upon check-in.
If payment is to be made by someone other than the guest, payment must be made prior to check-in.
Please be sure to contact the hotel in advance.

The front desk is open 24 hours a day. However, if you are arriving late or after 10:00 p.m., please contact the front desk,
If you are arriving later than 10:00 p.m. or later than 10:00 p.m., please contact the front desk.

Check-out time is normally 11:00 a.m., but can be extended up to 14:00 p.m. (depending on the room plan).
(Check-out time varies depending on the accommodation plan.) An additional charge of 1,100 yen (including tax) per person per hour will be incurred for the extension.
Please contact the front desk in advance if you wish to extend your stay. (Please note that we may decline your request if the room is full. Please understand in advance.)

We accept the following credit card companies
MasterCard ・VISA ・American Express ・JCB
Diners Club ・BBC ・UnionPay

Children 12 years old and under may sleep with one child per bed (maximum 2 children).
There is no child charge. If a child sleeps with a person in the same room, he/she may stay at no additional charge.
However, amenities such as toothbrushes and towels will be provided only for the number of guests in the room.
In addition, meals for children are not included in the meal plan.

Under 12 years old, maximum of 2 persons.

No children's rates are available.

We apologize, but we do not accept bank transfers from Overseas.

We cannot accept changes or cancellations for reservations made through dedicated hotel booking sites.
To change or cancel a reservation, please use the website you used to make the reservation.
Please also use websites such as Contact us.

We are unable to change or cancel reservations made through a travel agency.
If you wish to change or cancel your reservation, please use the travel agency you used to make the reservation.

2,200 yen per person including tax (children under 6 years old are free)
(Children under 6 years old are free of charge).

There is an additional charge of 1,100 yen per person per hour. Please inquire at the front desk.

The applicable period of the cancellation fee differs between the normal period and the period of the event as defined by the hotel.

(1) Normal Periods (Excluding Cancellation Periods)
Please notify us of any cancellations at least two days prior to your check-in date. Cancellation fees will apply after that point.
Cancellation fees are as follows: 100% of the room rate for no-shows (without prior notice), 80% of the room rate for cancellations on the day of check-in, and 20% of the room rate for cancellations made the day before check-in. *For group reservations of 10 or more guests, please contact the hotel at Contact us.
(2) During Event Periods
Cancellation fees during the event period are 100% of the room rate for no-shows (without prior notice) and cancellations made on the day of arrival or within 7 days prior to arrival; 50% of the room rate applies for cancellations made between 8 and 60 days prior to arrival.
The “event period” refers to the period during which large-scale events (such as fireworks displays, concerts, sporting events, expositions, and other similar events) are held in the vicinity of the hotel.
The specific dates for this period are determined by the hotel and announced in advance.

Hotel Gracery Osaka NambaAll rooms are non-smoking. A separate smoking area is available on the second floor.

Guest RoomsSince quantities are limited, we cannot guarantee availability, but we will do our best to accommodate your request. Please let us know your preference when making a reservation at
—either by phone or through the contact form.

I am sorry, but unfortunately we do not have it.

All rooms are free of charge.

Unfortunately, we do not have any beds available. If you need a bed, please reserve an additional room.

We are planning to make preparations.

If you are a guest staying at the hotel, you may bring your guide dog or service dog with you when using all of the hotel’s Restaurantand other facilities. Please let us know when you make your reservation.

No arrangements are made at the hotel. We can provide information on nearby bus stops.

The front desk staff will be happy to assist you. Please feel free to contact us.

No arrangements are made at the hotel. We will guide you to the nearby bus stop (Osaka City Air Terminal).

We can accept your request, please contact us at the front desk.

Yes, there is a coin laundry on the 2nd floor.
The washing machine is available for 400 yen per use (tax included), and the dryer is available for 100 yen per 20 minutes (tax included). The washing machine automatically loads detergent, so all you have to do is put in your laundry and turn on the switch.

Yes, we are available on the second floor.

Unfortunately, it is not available in the museum.

Wine glasses, forks and plates, nail clippers, wine openers, thermometers, electric lamps, blankets, etc. are available for rent. Please contact the front desk for details.