FAQ

Minors (under 18 years of age) who wish to stay at the hotel alone are required to submit a written consent form from a person with parental authority.
Please download the "Agreement for Minor's Accommodation" form from here, fill it out and seal it in advance, and bring it with you on the day of your stay.
We may also need to verify your identity with an official ID card.

[Email Address]
FAX: 011-241-8238

We have equipment available for loan, such as wheelchairs and handrails.
About the Loan of Universal Design and Assistive Devices

There is a smoking booth next to the front desk on the 7th floor.

Yes, we will accept it.
Please fill out the shipping label with the full name of the guest who made the reservation and the dates of their stay, and send it to us.

You can store your luggage at the self-service coat check on the 7th floor before check-in on the day of your stay or after check-out (for same-day pickup).
You can lock and unlock the locker using your transportation IC card or a credit card that supports contactless payment. (Free of charge)
*Due to limited storage space, even for guests with repeat reservations, we can only store your luggage until the end of the day. We appreciate your understanding.

Check-out time at our hotel is normally 11:00 a.m. You may extend your stay for a fee of 1,100 yen per room per hour, up to 2:00 p.m. (tax included).

There is a self-service check-in/check-out kiosk in the hotel lobby on the 7th floor. This allows you to complete your check-in or check-out quickly and easily, even when you're in a hurry.

We have a lounge on the 7th floor, next to the front desk, exclusively for guests staying on the Executive Floor and THE FUJITA MEMBERS members.
Click here for more information about the lounge

Unless you swipe your key card on the card reader inside the elevator, you will not be able to access the Guest Roomsfloors above the 7th floor.
Our security measures ensure that even women traveling alone can use the facility with peace of mind.

Our hotel’s air conditioning system is managed centrally throughout the entire building and operates in either “cooling” or “heating” mode depending on the season.
Therefore, Guest Roomsit is not possible to switch between cooling and heating on a room-by-room basis.

We apologize for any inconvenience you may experience during seasons such as spring and fall, when outdoor temperatures fluctuate significantly; however, we take great care to maintain a comfortable indoor temperature.
Additionally, to ensure your comfort during your stay, we recommend bringing a light jacket or wearing clothing that allows you to easily regulate your body temperature.

There are two designated parking lots. (Reservations are not required.)
The rate for both is 1,500 yen per night (from 12:00 PM to 12:00 PM the following day).
Please pay at the front desk upon check-in.
You may enter and exit the parking lots 24 hours a day.

1) Mitsui Repark Yomiuri HokkaidoBuilding (with attached hotel: mechanized multi-level parking garage)
Length up to 5.3 m, width up to 1.95 m, height up to 2.0 m, minimum ground clearance of 15 cm or more

2) Mitsui Repark Sapporo Station South Exit (Right behind the hotel: self-parking multi-level parking garage)
Length: up to 5 m; Width: up to 1.9 m; Height: up to 2.1 m

*If you need to extend your parking time, please visit Contact usat the parking lot.

We offer this service for a fee (1,100 yen per night) (limited availability; advance reservation required).
Please note that this service may not be available in all rooms, so please contact us in advance at Contact us.

We provide bed rails free of charge (limited quantity; advance reservation required).

Preschool-aged children may sleep in the same bed as their parents. (Free of charge)

Our hotel can also accommodate guests in Hollywood-style twin rooms. These rooms feature two beds placed side by side, so guests traveling with children who sleep in the same bed can stay with peace of mind.

We also offer children's slippers and one-size-fits-all pajamas (approx. 120 cm) for rent.

In accordance with our hotel’s internet security policy, we are unable to open files attached to emails or click on URL links.
We appreciate your understanding as this measure is taken to ensure security.

The cancellation policy varies between regular periods and event periods designated by the hotel.
(1) Regular Periods (excluding cancellation periods)
Please notify us of any cancellations at least 2 days prior to your check-in date. A cancellation fee will apply after that time .
Cancellation fees are as follows: 100% of the room rate for no-shows (without prior notice), 80% of the room rate for cancellations on the day of check-in, and 20% of the room rate for cancellations made the day before check-in.*For group reservations of 10 or more people, please contact the hotel at Contact us.
(2) During Event Periods
Cancellation fees during event periods are as follows: 100% of the room rate for no-shows (without prior notice) and cancellations made on the day of arrival; 50% of the room rate for cancellations made between 8 and 60 days prior to arrival.
The “event period” refers to the period during which large-scale events (such as fireworks displays, concerts, sporting events, expositions, and other events) are held in the vicinity of the hotel.
The specific dates are determined by the hotel and announced in advance.

Please click here to view the Terms of Use for Hotel Grace Sapporo.