ホテルグレイスリー 札幌 トップ お知らせ 【重要】ホテルやオンライントラベルエージェントを装った不審なメール・メッセージにご注意ください

[Important] Please be wary of suspicious emails and messages purporting to be from hotels or online travel agencies

May 11, 2026

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We would like to express our sincere gratitude for your continued support of WHG Hotels.

We have recently confirmed that suspicious messages purporting to be from our hotel or Booking.com are being sent. These messages are being distributed via messaging apps such as WhatsApp and contain malicious URL links that may redirect recipients to fraudulent phishing sites.

Neither this hotel nor Booking.com will ever contact guests directly via messaging apps such as WhatsApp regarding reservation details or credit card information. If you happen to receive a suspicious message of this nature, we strongly urge you to avoid clicking on any URLs provided in the message at all costs— Access & Directions—to prevent any potential harm.

We sincerely apologize for the considerable concern and inconvenience this has caused our customers.
We kindly ask that you continue to exercise caution.