FAQ

The rate is the same whether you are staying alone or as a couple. (However, the accommodation tax varies. If the room rate excluding consumption tax is 10,000 yen or more but less than 15,000 yen per person, a separate accommodation tax of 100 yen per person applies; if it is 15,000 yen or more, a separate accommodation tax of 200 yen per person applies.)

• *Effective for stays beginning in April 2027, the following changes will apply:
  Room rates of 13,000 yen or more per person per night (excluding tax): 3% of the total accommodation cost
  For details, please visit the Tokyo Metropolitan Tax Bureau’s website at Home.

Reservations can be made by phone anytime. Internet reservations can be made up to 8 months in advance. We also offer special rates on the Internet.

Hotel Graciously Shinjuku requires guests under the age of 18 to submit a "Consent for Minors to Stay at Hotel Graciously Shinjuku" form filled out by a person with parental authority.

Please download the "Consent for Minors to Stay at the Hotel" from the link below,
Please download the "Consent for Minors to Stay at the Hotel" form from the link below and mail it to us in advance, or hand it to the front desk staff when you check in.
Please note that we may need to verify your identity with an official ID card.

Please note that we cannot accept only guests under 15 years old.

If you do not cooperate, we may refuse your stay at our hotel.

fax: 03-6833-1701

＞ Click here for the consent form for minors staying at the hotel.

We do not accept requests to be placed on a waiting list. We apologize for the inconvenience, but please check availability by phone (03-6833-2489) or online at Contact usas needed.

Guest RoomsSince quantities are limited, we cannot make any guarantees, but we will do our best to accommodate your request.

Room charges must be paid at the front desk when you check in.
If payment is to be made by someone other than the guest, payment must be made prior to check-in.
Please be sure to contact the hotel in advance.
We accept the following credit card companies.
VISA ・JCB ・DC ・UC ・Diners Club ・Master Card ・American Express ・UFJ (formerly Million) Card ・Gin Lien

Yes, that is possible.
In that case, please make the payment by bank transfer no later than the day before your check-in date.
We apologize for the inconvenience, but please contact the hotel, and we will provide you with our bank account information at News.
Please let us know if you need an invoice.

The Tokyo Accommodation Tax will be charged separately based on your room rate.

• 10,000 yen or more but less than 15,000 yen: 100 yen
• 15,000 yen or more: 200 yen

*Effective for stays beginning in April 2027, the following changes will apply:
Room rates of 13,000 yen or more per person per night (excluding tax): 3% of the total accommodation cost
For details, please visit the Tokyo Metropolitan Tax Bureau’s website at Home.

Gift cards issued in partnership with credit card companies are accepted. However, gift cards issued exclusively by travel agencies cannot be used.
Please apply through an agent.
*If you have any questions, please contact the front desk in advance at Contact us.

Unfortunately, we do not have any beds available. If you need a bed, please reserve an additional room.

Free Wi-Fi and wired LAN internet access is available throughout the Guest Rooms. Please bring your own computer or other devices, as none are provided at the Guest Rooms.

We are sorry. We are unable to connect you.

The following amenities are available

Shampoo & Conditioner / Body Soap / Facial Soap / Bath Towel / Face Towel / Bath Mat / Nightwear / Slippers (Disposable) / Toothbrush / Clothing Deodorizing Spray / Leather / Hairbrush / Tissue / Shoe Polishing Paper / Tea Set (Drip Coffee, Sencha)

Guest RoomsThe following facilities are available inside.

Individual air conditioning / Clothing brush / Shoehorn / Foldable luggage rack / Emergency light
High-speed Internet (LAN/Wi-Fi free) / Refrigerator in common area / Electric kettle / Digital terrestrial TV / Bidet toilet / Phone with voice message function / Negative-ion hair dryer / Humidifier / Trouser press (Double Room) / Iron (Twin, Triple)

All rooms are equipped with an empty refrigerator, so you are welcome to bring your own alcohol, juice, and other beverages.
Please note that we do not allow guests to bring their own food or beverages into the Restaurant.

Guest RoomsPlease store it in the safety box provided inside the facility.

We apologize for the inconvenience. We do not have connecting rooms at our hotel.

All of our Guest Roomsfeature original beds developed in collaboration with Slumberland.
The bed widths are as follows: 140 cm in Double Rooms, 160 cm in Comfort Double Rooms, 120 cm in Twin Rooms and Comfort Twin Rooms, and 110 cm in Triple Rooms.
We provide down comforters in a duvet-style design that allows for easy movement of the legs.

Smoking is prohibited throughout the entire Guest Rooms.
Guests who wish to smoke are asked to use the smoking area located in the 8th-floor lobby.

We apologize. All rooms at Guest Roomsare Western-style.

All Guest Roomsrooms feature separate bathrooms with a separate tub and toilet.
Please feel free to relax and make yourself at home.

The hotel requires a parent or guardian to submit a consent form for guests under 18 years of age staying alone.
Please hand the consent form to the front desk staff upon check-in.

Click here for the consent form for minors to stay at the hotel.

Normally check-in is from 14:00 and check-out is by 11:00.

We can extend check-out time up to 14:00 at a rate of 1,100 yen per person per hour (tax included). Please ask the front desk staff if you wish to extend your check-out time.

If your room is ready, you may be able to check in before 2:00 PM. Please ask the front desk staff.
*Please note that we may not be able to accommodate early check-ins if the hotel is fully booked. We appreciate your understanding.

Yes, that is possible.
We will hold your items for you on the 8th floor at the front desk.

The hotel asks guests to pay for their stay at the time of check-in.
Please note that the bill is payable in advance.

VISA, MASTER and other credit cards are accepted.

Available for use.

We are sorry, but we do not allow pets to stay at our hotel.
However, we do not have any restrictions on guide dogs and service dogs.

The following stores are located in the Shinjuku Toho Building.

[1st Floor]
ACORN [Casual Bistro & Bar]
Nagasaki Champon Ringer Hut [Nagasaki Champon]
Tsukiji Gindako Highball Bar [Takoyaki]
Kushiya Monogatari [Kushiage Buffet]
Pearl Lady [Bubble Tea & Crepes]
Itamae Sushi [Sushi]
KFC [Fast Food]
Chicken White Broth Ramen Jiyugaoka Kageyama [Ramen]
Yakiniku Toraji [Yakiniku]
7-Eleven [Convenience Store]
Daichi no Megumi Hokkaido [ HokkaidoDining]
Kim Cafe [Korean Soup Specialty Shop]
Solo Shabu-Shabu 7th Generation Matsugoro [Shabu-Shabu]
Krispy Kreme Doughnuts [Doughnuts & Coffee]
Sizzler [Salad Bar & Grill Restaurant]

[2nd Floor]
Maruhan [Amusement]
[3rd–6th Floors]
TOHO Cinemas [Movie Theater]

For more information on the Shinjuku Toho Building, please click here.

We are sorry. We do not have an ATM in the hotel. There is an ATM at the Seven-Eleven convenience store on the first floor of the Shinjuku Toho Building.

Guest RoomsWe have ice machines on every floor.

Guest RoomsAll rooms are non-smoking. If you wish to smoke, please use the smoking room located on the 8th floor.

We are available 24 hours a day, 7 days a week.

Check-out time is normally 11:00 a.m., but can be extended up to 14:00 p.m. (depending on the room plan).
(Check-out time varies depending on the accommodation plan.)
An additional charge of 1,100 yen (tax included) per person per hour will be incurred for the extension.
Please contact the front desk in advance if you wish to extend your stay.
(Please note that we may decline your request if the room is fully occupied. Please understand this in advance.)
Please note that if you stay after 14:00, you will be charged for the equivalent of one night's stay.

We will confirm reservations in advance and accept luggage storage.
Thank you for your understanding.

Check-in time is 14:00 and check-out time is 11:00.

The following equipment is available for rent.
Please ask the front desk staff if you would like to use them.
Free of charge
Ballpoint pen / Notepad / Iron / Blanket / Mobile phone charger / Ice pillow
Thermometer / Desk lamp / Nail clippers / Extension cord and tap
Extension cords and taps / Openers / Hair dryers / Wheelchairs / Trouser pressers
Cart / LAN cable / Disposable chopsticks / Paper plate / Fork
Spoons / Sewing kit / Matches / Shoe dryer
Negative ion hair dryer / Straight hair iron
Please note that the stock is limited.

Limited number of rooms are available.
Personal computer (￥1,100 per night)
When using a computer, please present a photo ID.

Please write the date of your stay and the name of the person staying at the hotel and send to the address below.

*Please note that we are unable to accept parcels paid on delivery or cash on delivery.

Courier service is available at the hotel front desk.

Yes, we will respond to your request.
Destruction fee per case: ￥1,650 (including tax)

It is located on the 8th floor. (1 space) Please feel free to use it.

Food delivery service is not available.

If you wish to use this service, please pick up your items in person outside the hotel building. Front desk staff will not be able to pick up items on your behalf.

Up to one child per bed and up to 6 years old or younger (not elementary school students) is allowed to sleep with a parent.
However, amenities such as toothbrushes and towels will be provided only for the maximum number of children in the room.
Meals are not included in the meal plan.

Children of elementary school age and older are charged the same rate as adults.
Preschool children (6 years old and younger) may stay free of charge by "sleeping with" an adult in a bed (maximum of 1 child per bed).

We have a limited number available. Please make reservations in advance as the number is limited.

It is about a 5-minute walk from the East Exit of JR Shinjuku Station and about a 3-minute walk from Seibu Shinjuku Station.

■Limousine Bus

, located about a 2-minute walk from Hotel Gracery Shinjuku There is a limousine bus service that connects “Tokyu Kabukicho Tower” directly to “Haneda Airport” and “Narita Airport.”
It takes as little as 35 minutes* to reach “Haneda Airport,”
and as little as 1 hour and 30 minutes* to reach “Narita Airport” without any transfers. Access & Directions
*Shortest travel time from Tokyu Kabukicho Tower to Haneda Airport Terminal 2 and Narita Airport Terminal 3. Travel time varies depending on the route. Travel time may also vary depending on traffic conditions.

For more information, [Tokyo Airport Transport Homepage]  .

The "Times Toho Building Parking Lot" is located in the basement of the Shinjuku Toho Building.
[Parking Hours] 8:00 a.m. – 11:00 p.m. (No entry or exit between 11:00 p.m. and 8:00 a.m.)
[Capacity] 157 spaces (134 in a mechanical parking system / 23 on the ground level)
[Rates] 330 yen per 20 minutes, all day

*Maximum 1,200 yen for 12 hours for mechanical type only (not applicable to flat parking lots)

[Height Restrictions] Flat parking: 2.1 m / Mechanical parking: 1.55 m
*Please note that the above fees also apply to hotel guests and customers using Restaurant. Thank you for your understanding.

Click here for more information about Times Toho Building parking lot.

We are sorry, but we do not accept reservations for parking.
If the parking lot is full, we will direct you to a nearby parking lot.

The applicable period of the cancellation fee differs between the normal period and the event period set by the hotel.
(1) Normal period (excluding cancellation periods)
Cancellation must be made at least 2 days prior to the date of your stay. After that date, a cancellation fee will be charged.
The cancellation fee is 100% of the room charge for no-shows (no notice), 80% of the room charge for the day of cancellation, and 20% of the room charge for the day before cancellation. For group reservations of 15 or more persons, 10% of the room charge will be charged 14 days or more in advance.
(2) During the event period
During the event period, 100% of the room charge will be charged for no-shows (no notice) or for reservations made 7 days or more before the event date, and 50% of the room charge will be charged for reservations made 8 to 60 days before the event date.
Event periods are defined as periods when large-scale events (fireworks displays, concerts, sporting events, expositions, and other events, etc.) are held in the vicinity of the hotel.
The period is set by the hotel and announced in advance.

There is no doctor or nurse on duty. If you need hospital information, the front desk will guide you to a hospital according to your symptoms.

We are sorry, but we do not offer this service. We do not provide this service.

Due to various circumstances, we are currently closed the terrace area at Godzilla, as well as the terrace seating at the Gracey Lounge. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.
Please note that access to the hotel premises—including entry via the Godzillaentrance—is limited to hotel guests and guests using the 8th-floor lounge.
We appreciate your understanding in advance.

[Regarding Entry to the Terrace and the Hotel Area for Guests Visiting the “ Godzilla” Head]