Contact us

• Please tell me about the " Access & Directions" transit system.

  5 minutes walk from East Exit of JR Shinjuku Station / 3 minutes walk from Seibu Shinjuku Station

  When coming from JR Shinjuku Station, the hotel entrance is on the back side of the building, not the escalator in front.

• Is there a restaurant in the hotel?

  GRACERY LOUNGE (Cafe Lounge) is located on the 8th floor lobby floor.

  There are also numerous restaurants on the first floor of the hotel building and in the surrounding area.

• Check-in will be earlier/later than planned.

  Check-in may be possible before 14:00 if the room is ready.
  Please note that we may not be able to accept guests when the room is full.
  If your check-in time is later than scheduled, please contact the hotel only if it will be after 23:00.

• GodzillaI'd like to make a reservation for the " Godzilla" vs. "King Ghidorah" room.

  GodzillaRoom, GodzillaVS King Ghidorah Room reservations go on sale on the 1st of each month, five months prior to the month of your stay.
  (Example: Stay in April 2026 → Sales begin November 1, 2025)
  Please note that we do not accept reservations by phone.
  *Please note that the sales start date will change effective November 1, 2025.
  Bookings for stays from February through March 2026 will go on sale on November 1, 2025.

  
  

  Click here to make a reservation

• GodzillaCan I take a tour of the facility?

  Only guests staying at the hotel and guests using the 8th floor GRACERY LOUNGE will be able to see the exhibition from the 8th floor terrace.
  For the time being, entry to the terrace is not permitted. We apologize for any inconvenience caused.

• I want to cancel my reservation.

  If you made your reservation through our official website or by phone, please contact the hotel at Contact us.
  If you made your reservation through a travel agency, please contact the travel agency where you made the reservation at Contact us.

Accommodation Reservations

If you wish to stay at the hotel, please make a reservation from the following link

Click here for FAQregarding your accommodation reservation

Click here for the Contact usform regarding your reservation

*If the "Content Blocker" feature in Safari is enabled on iOS devices such as iPhones or iPads, the link to the Contact usform may not display properly. We apologize for the inconvenience. Please temporarily disable the content blocker on your device and try again.

*If you have already checked out, please contact the hotel front desk at Contact us.

Contact uss after Your Stay, Lost and Found, On-Site Facilities and Services, and Other Inquiries

Click here for information about the hotel: FAQ

Click here for the " Contact us" form regarding the hotel premises

*For reservation changes, requests, or inquiries regarding Contact usprior to your stay, please contact the Direct Accommodation Reservation Desk at Contact us.