FAQ

The cancellation policy varies between regular periods and event periods designated by the hotel.
(1) Regular Periods (excluding cancellation periods)
Please notify us of any cancellations at least 2 days prior to your check-in date. Cancellation fees will apply after that point.
Cancellation fees are as follows: 100% of the room rate for no-shows (without prior notice), 80% of the room rate for cancellations on the day of check-in, and 20% of the room rate for cancellations made the day before check-in.*For group reservations of 10 or more guests, please contact the hotel at Contact us.
(2) During Event Periods
Cancellation fees during event periods are 100% of the room rate for no-shows (without prior notice) and cancellations made on the day of arrival; 50% of the room rate for cancellations made between 8 and 60 days prior to arrival.
The “event period” refers to the period during which large-scale events (such as fireworks displays, concerts, sporting events, expositions, and other events) are held in the vicinity of the hotel.
​The specific dates are determined by the hotel and announced in advance.

Minors (under 18 years of age) who wish to stay at the hotel alone are required to submit a written consent form from a person with parental authority.
Please download the "Agreement for Minor's Accommodation" form from here, fill it out and seal it in advance, and bring it with you on the day of your stay.
We may also need to verify your identity with an official ID card.

Send to】】 【Send to
FAX: 03-6699-1155

Check-in 14:00 / Check-out 11:00
(The above may differ depending on the accommodation plan or contract.)

Extension is available until 14:00 max.
Extension fee is 1,500 yen per room per hour (tax included)

Valuables and breakables will be kept at the front counter.
However, valuables and breakables cannot be accepted.

At WHG Hotels, we require payment for your stay in advance.
Please have cash or a credit card ready (we accept only full payment in advance; debit cards are not accepted).

Please be sure to include your check-in date and the guest’s name (the name of the person who made the reservation), and send it to the following address:
3-8-1 Shibaura, Minato-ku, Tokyo 108-0023
Hotel Gracery Tamachi(Attn: Front Desk)
TEL 03-6699-1000

*We are unable to store valuables or fragile items prior to your arrival.
*If you wish to have your luggage sent to the hotel more than 10 days before your arrival, please contact the hotel in advance.

Courier service is available at the front desk.
Cardboard and plastic covers are also available.

If you make a request at the time of reservation, we will do our best to accommodate your request.
However, please note that the number of rooms is limited, so please be patient if we are unable to meet your request.

There is no additional charge for sleeping together.

Pets are not allowed to stay at the hotel.
However, guide dogs and service dogs are not restricted.

We can provide an extra bed in a twin room (30 m²) for 8,000 yen.
If you arrange the beds in a Hollywood-style configuration, the room can accommodate up to 4 guests, including small children sharing a bed.
(Since we have a limited number of twin rooms, they are not available for online booking. Please call us at Contact us.)

Please visit the Tokyo Metropolitan Tax Bureau's page at Home.

・The following items are included in the Guest Roomsamenities provided in all rooms:
Shampoo & conditioner, body soap, facial soap, bath towels, face towels, bath mats, slippers, deodorizing and disinfecting spray, shoe-polishing paper, tissues, laundry bags, and sanitary bags

・The following amenities are available at the amenity bar:
Toothbrush, hairbrush, cotton swabs, razor, shaving gel, body towel, shower cap, cotton pads, hair oil, skincare set (cleansing oil, facial wash, toner, moisturizer), tea set (sencha)

・The following amenities are available at the front desk. Please ask a front desk staff member if you would like any of them.
Face masks, eye masks, bath salts, mouthwash, eyeglass cleaner

*Please note that the contents of the amenity bar are subject to change without notice.

NHK Daiichi and NHK Daini are available free of charge.

If you bring your own computer, you can use Wi-Fi or high-speed internet for free.
LAN cables are available at Guest Rooms.

All rooms are equipped with negative ion hair dryers.

Pajamas are provided in all rooms.
All rooms have separate pajamas.

These items are not provided in the rooms.
We have some available for loan, so if you need one, please contact the front desk at Contact us.

Breakfast is served from 7:00AM to 10:00AM.
*All seats are non-smoking.