FAQ

Check-in is typically from 2:00 PM, and check-out is at 11:00 AM.
If you anticipate checking in after 11:00 PM, please contact the hotel. TEL: 098-867-6111

Early check-in is subject to room availability, so please inquire at the front desk first. If we are unable to accommodate your request, we will store your luggage at the front desk.
A late check-out fee applies. The fee is 1,100 yen per person per hour, and check-out is available until 2:00 PM at the latest.

Please contact the front desk.
We can store your luggage after check-out only on the day of check-out. Please note that we cannot store valuables or perishable items. Thank you for your understanding.

One day prior: 20% | On the day of: 80% | No-show: 100%.

If you wish to cancel, please follow the procedure at the URL below.
[Click here to check, change, or cancel your reservation]
https://go-fujita-kanko.reservation.jp/ja/reservations/detail_entry?

We are unable to process cancellations or changes for reservations made through other booking sites. We apologize for the inconvenience, but please contact the company through which you made your reservation.

We accept various credit cards, including VISA and MasterCard. We also accept electronic money (WAON) and UnionPay. Various smartphone payment methods (QR code payments) are also accepted.

Children 11 years old and younger may stay for free when sharing a bed with an adult.
Only one child is permitted per bed. Please note that we do not provide amenities for children.

We offer late check-out until 2:00 p.m. at a rate of 1,100 yen per person per hour (including tax). If you would like to take advantage of this service, please let the front desk staff know.

Both twin and triple rooms can be connected. If you would like this arrangement, please contact us in advance at News.

If minors (under 18 years of age) are staying at the hotel alone, we require a written consent form signed by a legal guardian.
We appreciate your cooperation. Please download the “Consent Form for Minors’ Stay” from this link, fill it out in advance, and affix your seal,
and then send the completed form to us via fax or email, or bring it with you on the day of your stay.
Additionally, we may ask you to present a government-issued ID for identity verification.

[Mailing Address]
Email Addresses: webmaster@gracery-naha.com,
FAX: 098-867-4311

The applicable period of the cancellation fee differs between the normal period and the period of the event as defined by the hotel.

(1) Normal Periods (Excluding Cancellation Periods)
Please notify us of any cancellations at least two days prior to your check-in date. Cancellation fees will apply after that point.
Cancellation fees are as follows: 100% of the room rate for no-shows (without prior notice), 80% of the room rate for cancellations on the day of check-in, and 20% of the room rate for cancellations made the day before check-in. *For group reservations of 10 or more guests, please contact the hotel at Contact us.
(2) During Event Periods
Cancellation fees during the event period are 100% of the room rate for no-shows (without prior notice) and cancellations made on the day of arrival or within 7 days prior to arrival; 50% of the room rate applies for cancellations made between 8 and 60 days prior to arrival.
The “event period” refers to the period during which large-scale events (such as fireworks displays, concerts, sporting events, expositions, and other similar events) are held in the vicinity of the hotel.
The specific dates for this period are determined by the hotel and announced in advance.

Unfortunately, we do not have free parking, so we recommend using nearby coin-operated parking lots. Maps are available at the front desk.
Please see the following page for more details.
http://gracery.com/naha/access/

[At Park Hotel Gracery Naha]
700 yen for the first 24 hours after entry
Address: 1-7-5 Matsuo, Naha City
Map Code: 33 157 184
Behind the hotel—direct access to the front desk from the 2nd-floor parking lot entrance (approx. 10 spaces, first-come, first-served)
*Please pick up your discount coupon at the hotel front desk.

[Prefectural Underground Parking Lot]
900 yen from 5:00 PM until 11:00 AM the following morning
Address: 1-2-2 Izumizaki, Naha City
Map Code: 33 156 235
An underground parking lot (approx. 200 spaces) located a 7-minute walk from the hotel
*Please note that this is not the Okinawa Bank parking lot.
*Please present your parking ticket at the hotel front desk.

< Important Notice >
We cannot offer discounts for parking lots that are not part of our partnership program. Thank you for your understanding.
Please also note that the parking lot next to the hotel’s main entrance is not part of our partnership program.

Since the hotel does not have its own parking lot, we do not accept reservations.
*Parking is available on a first-come, first-served basis. Thank you for your understanding.

" Restaurant" is open on the second floor.
We offer a wide variety of about 45 menu items, ranging from classic Japanese and Western dishes to Okinawan cuisine.
Our hours of operation are from 6:30 a.m. to 10:00 a.m. Please note that the last entry is at 9:45 a.m.

Adults: 1,980 yen (tax included)
Children (elementary school students): 990 yen (tax included)
Preschoolers: Free

Please ask at the front desk if you'd like to add breakfast. We'll give you a breakfast voucher.

Meals are not provided for children staying as bed-sharing guests. Please purchase breakfast vouchers at the front desk in advance.

Children (Elementary School Students): 990 yen (tax included)
Preschoolers (Children Not Yet in School): Free

For security reasons, the first-floor entrance and the second-floor parking lot entrance are locked from midnight to 6:00 a.m. During those hours, you may enter and exit the building using your room key.

It is located within a 5-minute walk.

Smoking is prohibited throughout the building, but there is a designated smoking area on the second floor. Smoking is permitted only on the fifth floor. If you smoke in a non-smoking room, you will be charged a special cleaning fee.

The use of e-cigarettes and heated tobacco products is strictly prohibited in non-smoking rooms.

We apologize, but we do not provide cribs.

We provide bed rails for toddlers. Since quantities are limited, please contact us in advance.

All Guest Roomsare fully equipped.

All Guest Roomsare equipped with electric kettles.

We have wheelchairs available for loan. Since the number is limited, please contact us in advance.

We have strollers available for loan. Since the number is limited, please contact us in advance.

It is located in the laundry room on the 2nd floor.
Paper cups for ice are provided, so please feel free to use them.

There is a soft drink vending machine near the stairs on the 2nd floor.
We do not sell alcoholic beverages.

It is located near the stairs on the 2nd floor (next to the vending machine).

Unfortunately, we do not provide amenities for children sharing a bed with an adult. We appreciate your understanding.

Unfortunately, we do not have any extra beds available. We appreciate your understanding.

You are welcome to stay with your service dog. Our Restaurantservice is also available, so please feel free to let us know if there is anything we can do to assist you.

Our hotel offers one accessible room. There are no steps from the entrance to the room. The toilet and bathroom are a combined unit, and handrails are installed in several places for your peace of mind. The bathtub is also slightly larger than in standard rooms.

We apologize, but please contact us directly by phone.

Please contact the hotel directly by phone or email. If a universal room is available, we will arrange for you to be moved to that room. However, since there is only one such room, please note that you may not be able to use it if it is currently occupied by another guest. We appreciate your understanding.

All rooms are equipped with smart TVs (Android TV), so you can access various media services using your own account.
You can also watch BS channels. We apologize, but other CS and cable TV channels are not available.

As long as we can confirm your reservation, we can store your luggage even if you arrive just one week in advance. We can also receive packages for you during your stay.
Please include your check-in date and the guest’s name, and send it to the address below.

1-3-6 Matsuo, Naha City, Okinawa Prefecture 900-0014
Hotel Gracery Naha
TEL 098-867-6111
*Please note that we cannot accept shipments marked "freight collect" or "cash on delivery."

We can arrange shipping at the front desk.
Please feel free to ask us.

Please contact the front desk.
Please feel free to let us know.
Please note that reservations for jumbo taxis must be made at least one day in advance.